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Thousands of families under the Benazir Income Support Programme (BISP) have experienced blocked or suspended payments, particularly the Rs. 13,500 installment. If your account has been affected, the reactivation process for 2025 has officially begun. This detailed guide explains the reasons behind blocked accounts and how you can restore your payment.
What Is the BISP 13500 Blocked Account Issue?
The BISP Rs. 13,500 installment is a crucial financial aid provided to eligible low-income families across Pakistan. However, many recipients have faced payment disruptions due to data mismatches, expired CNICs, or verification issues. Fortunately, the BISP reactivation process in 2025 is now underway to address these concerns.
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Reasons Why Your BISP Payment May Be Blocked
Understanding why your payment was stopped is essential for taking the correct action. Common reasons include:
Expired or unrenewed CNIC
Household members listed as tax filers on the ATL (Active Taxpayer List)
PMT (Proxy Means Test) score exceeding 32
Outdated NSER (National Socio-Economic Registry) household data
Failed biometric verification at payment centers
Women who traveled abroad for Hajj or Umrah
Widows who did not submit their husband’s death certificate
Separated or divorced women who did not update marital status
Each of these factors can disrupt eligibility and cause payment delays or rejections.
Step-by-Step Process to Reactivate BISP 13500 Installment
1. Renew Your CNIC
Visit the nearest NADRA office if your CNIC has expired. After renewal, present your valid CNIC at your local BISP office for re-verification.
2. Update Household Information
Outdated family information can make you ineligible. Visit your local BISP Tehsil Office and update:
Family income and employment details
Household size and dependents
Marital or life status changes (death, divorce, etc.)
3. Request Re-Survey for PMT Score
If your PMT score is over 32 but your economic condition has changed, request a re-survey. BISP will reassess your eligibility based on updated information.
4. Resolve Biometric Verification Issues
If fingerprint mismatches are blocking your payment:
Update fingerprints at a NADRA center
Wait 3 to 5 business days for records to refresh
Retry biometric verification at the payment center
5. Submit Relevant Certificates (for Women)
If your account is blocked due to widowhood or separation, submit the necessary documents:
Husband’s death certificate (widows)
Divorce certificate or proof of separation
These documents should be submitted at the BISP office for account update.
6. Resolve Tax Status Issues
If someone in your household was mistakenly identified as a tax filer:
Visit your local BISP office
Provide a written affidavit or proof of low income
Request status correction from BISP staff
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How to Check Your BISP Payment or Eligibility Status in 2025
There are two official methods to verify your BISP status:
SMS Method:
Send your 13-digit CNIC number (without dashes or spaces) to 8171. You’ll receive a reply with your eligibility and payment information.
Online Portal:
Visit the official 8171 Web Portal. Enter your CNIC number and the captcha code. Your status and payment details will be shown immediately.
How to Receive BISP 13500 After Reactivation
Once your account is reactivated, you can collect your installment from:
BISP Campsites (requires biometric thumb verification)
Bank ATMs – including HBL and Bank Alfalah
Retail agents such as HBL Konnect and Bank Alfalah agents
Always bring your original CNIC for verification.
Important Guidelines for Registered Women
To avoid future issues with your BISP payments, follow these recommendations:
Keep your CNIC updated and valid at all times
Update your household data and NSER survey regularly
Use only the official 8171 SMS or web portal for inquiries
Never pay anyone for reactivation – all BISP services are free
Keep your registered mobile number active to receive updates
Immediately report changes such as death, divorce, or job loss to BISP
June 2025 Update: Payments Released for Reactivated Accounts
BISP has confirmed that payments for reactivated accounts are being released starting June 2025. If you recently renewed your CNIC, updated biometric data, or completed your survey, check your payment status now. Many beneficiaries are already receiving their Rs. 13,500 installment.
How to Get Help from BISP
If you are facing issues and need assistance:
Call the BISP Helpline at 0800-26477 (toll-free)
Visit your nearest BISP Tehsil Office with your CNIC and any required documents
Staff will guide you through the necessary steps to complete reactivation and resume payments.
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Final Thoughts
The reactivation process for blocked BISP 13500 installments is now underway. Whether your account was affected due to expired documents, biometric issues, or outdated household information, the solutions are clear and accessible. Taking prompt action ensures that you and your family continue to benefit from this essential financial support.
Do not delay. Check your status today, update your records if needed, and use only official BISP channels to complete the reactivation process.